Terms and Conditions

Reservations in general

  • Check-in: starting from 1 PM. If the room is ready an earlier check-in is possible. If you arrive before 1 PM and your room is not ready, you are welcome to wait at the hostel and/or leave your bags in storage until your room is available.
  • We always appreciate it if you let us know your estimated arrival time. Especially if you think your arrival at the hostel will be before 8 AM or after 8 PM, please advice us in advance via email and we will have someone waiting for you.
  • Check-out: no later than 11 AM
  • Reservations can be made online via Paypal (you can use your credit card to pay with PayPal). When you make a reservation online we ask for a deposit of 20% of the total balance. The remainder is due upon arrival (check-in) in cash or you can decide to pay the remainder with PayPal as well.
  • All nights of accommodation must be paid before or upon arrival.

Cancellations 

Regular Season:

  • You can cancel up to 24 hours before arrival, counting from 1 pm of what was supposed to be your arrival day (local Guatemalan time). Please advice us of the cancellation via email (info@hostelantigua.com), or if this is not possible via phone +502 4102-4122.
  • If you cancel in time we will refund the total amount of your deposit minus the 15%  deposit/service charge. If you don’t cancel in time refunds are not possible.

High Season  (Christmas, New Year, Easter)

  • You can cancel your reservation up to 7 days before arrival, counting from 1 pm of what was supposed to be your arrival day. Please advice us of the cancellation via email (info@hostelantigua.com), or if this is not possible via phone +502 4102-4122 or +502 7832-5162.
  • If you cancel in time we will refund the total amount of your deposit minus the paypal fee. If you don’t cancel in time refunds are not possible.